1. Scope & Covered Services

This Privacy Policy applies to the website operated by Arch Logistics LLC, an Illinois limited liability company headquartered in Dupo, Illinois (“Arch Logistics,” “Company,” “we,” “us,” or “our”), accessible at www.archlogisticsllc.com, including all subdomains, digital quote request forms, carrier onboarding interfaces, and electronic communications.

By accessing this Website, submitting commercial freight inquiries, or providing business contact details, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy.

2. Categories of Information Collected

We collect information used to review freight requests, coordinate carrier options, communicate with customers and carriers, and support related logistics services:

• Commercial & Business Contact Information: Name, professional title, business legal name, corporate mailing address, email address, telephone numbers, and facility contact details.
• Shipment & Freight Specifications: Origin and destination addresses, pickup and delivery scheduling windows, commodity descriptions, pallet counts, cargo weights, dimensions, handling instructions, and required trailer configurations (e.g., dry van, flatbed, reefer).
• Carrier Vetting & Qualification Information: Motor carrier operating authority numbers (USDOT/MC numbers), taxpayer identification numbers (TIN/EIN), Certificates of Insurance (COI), safety ratings, and payment banking instructions for freight settlement.
• Technical & Website Usage Data: IP addresses, browser types, device identifiers, operating systems, referring URLs, access timestamps, and navigation patterns collected through automated logs and session cookies.

3. Commercial Freight & Quote Inquiries

When you submit freight specifications through our online quote inquiry forms or contact our dispatch team via telephone or email, the submitted data is processed exclusively for evaluating shipment viability, calculating market rate estimates, and communicating capacity availability.

Submitting a quote inquiry does not create an obligation or an automatic transportation agreement. Information provided in quote requests is maintained in our internal freight management records to facilitate follow-up communications, rate revisions, and operational coordination.

4. Carrier & Driver Operational Information

Motor carriers and independent operators participating in the Arch Logistics carrier network provide regulatory and operational documentation required for compliance under Federal Motor Carrier Safety Administration (FMCSA) standards.

During active freight transit, we may receive operational status updates, arrival timestamps, check-call reports, driver telephonic updates, and electronic Proof of Delivery (POD) records. This data is collected solely to fulfill shipment visibility obligations and complete payment settlements.

5. Automated Data Collection & Cookies

The Website utilizes standard, lightweight session cookies and server-side log technologies to maintain website functionality, secure digital forms against fraudulent submissions, and optimize navigation speeds.

• Essential Functional Cookies: Necessary to maintain basic form state and facilitate quote submission routing.
• Security & Abuse Prevention: Used to identify malicious scraping, unauthorized automated agents, or brute-force form flooding.

You may configure your browser to block or alert you about cookies; however, certain interactive features of the Website, such as interactive quote submission forms, may not function properly if cookies are disabled.

6. How We Use Collected Information

Arch Logistics LLC processes collected personal and commercial data for legitimate business purposes:

• Generating customized freight rate quotes, assessing lane capacity, and coordinating dedicated motor equipment.
• Dispatching and monitoring active freight shipments in coordination with vetted commercial motor carriers.
• Transmitting operational updates, bills of lading, shipment status alerts, and invoices.
• Verifying motor carrier insurance credentials, safety ratings, and regulatory operating authority with governmental databases.
• Investigating cargo damage claims, billing disputes, or insurance subrogation in connection with transportation services.

7. Legal Bases for Data Processing

• Contractual Performance: Processing necessary to evaluate, execute, or fulfill freight transportation agreements and service contracts.
• Regulatory Compliance: Processing required under federal transportation law, tax statutes, and highway safety regulations.
• Legitimate Business Interests: Maintaining network security, preventing fraudulent double-brokering, optimizing lane efficiency, and protecting cargo integrity.

8. Information Sharing & Third Parties

Arch Logistics LLC does not sell, rent, lease, or monetize customer contact lists or carrier information to third-party data brokers or marketing agencies. We disclose information only to vetted motor carriers, technical infrastructure service providers, and law enforcement or regulatory agencies when required by federal law.

9. Operational SMS & Mobile Messaging

By submitting your commercial telephone number through our quote forms or during carrier onboarding, you consent to receive business-to-business electronic communications and operational SMS/text messages from Arch Logistics representatives regarding shipment coordination, dispatch updates, and rate confirmations.

Standard message and data rates may apply. You may opt out of receiving operational SMS communications at any time by replying STOP to any message, or request assistance by replying HELP.

10. Data Retention & FMCSA Recordkeeping

In accordance with federal transportation brokerage recordkeeping rules (including 49 C.F.R. § 371.3) and commercial accounting practices, operational transaction records are retained for a minimum of three (3) to seven (7) years following shipment completion, after which they are securely archived or destroyed.

11. Technical Safeguards & Security

• Data Encryption in Transit: All website interactions and form submissions are secured via modern TLS/HTTPS encryption protocols.
• Restricted System Access: Access to dispatch systems, customer records, and carrier profiles is strictly limited to authorized personnel with legitimate business needs.
• Infrastructure Monitoring: Continuous threat detection, automated vulnerability patching, and secure database hosting environments.

12. Privacy Rights & State Disclosures

Depending on your jurisdiction, you may have specific rights regarding your personal information, including the Right to Know, Access, Correct, or Delete personal information (subject to federal transportation record retention rules).

To submit a verified privacy request, please complete the verified rights intake form below, or contact our Privacy Officer at privacy@archlogisticsllc.com.

13. Children's Online Privacy (COPPA)

The Website is strictly designed and intended for commercial business-to-business logistics interactions. We do not knowingly solicit, collect, or process personal information from individuals under the age of eighteen (18).

14. Modifications to This Policy

Arch Logistics LLC reserves the right to revise or amend this Privacy Policy periodically to reflect regulatory updates or operational practices. When updates are published, the “Last Updated” date at the top of this page will be revised.

15. Privacy Officer & Contact Channels

If you have questions, comments, or verification requests regarding this Privacy Policy or our data protection practices, please contact Arch Logistics LLC through any of the following channels: